2.3 Cancel Pay Plan

Reference: Manage Pay Plan Process Model - Page 2 for the business process diagram associated with this activity.

Group:

•	Cancel Pay Plan Process

•	Collection Event Activator

•	Stop Service and Cancel Pay Plan Process

Actor/Role: CC&B

Description: The Pay Plan is transitioned to Canceled status in CC&B. Refer to 4.3.2.1 CC&B.Manage Collection Process.

•	Manual Process: CC&B cancels Pay Plan upon user request.

•	Automated Process: CC&B automatically cancels Pay Plan as part of Collection Process (Cancel Pay Plan collection event).

Process Names

•	CET - Collection event trigger

Entities to Configure

•	Collection Process Template

•	Collection Event Template

Available Algorithms

•	CI_COLL-CXL (COLL CAN PP) - This collection event algorithm cancels any active payment plans associated with the collection process's debt class.